Last week, the racism article I wrote generated a lot of talk which was very interesting. One of the things it unearthed was a link sent from a PR person to a piece in Time Magazine about the psychology of comments and Internet anonymity.
One of the things about anonymity that struck me as I read the article, and has struck me before, is that lack of anonymity in the real world is the basis for most of our social constructs. On the Internet, we talk about privacy all the time, and there are definitely places where privacy is critical. For example communications (think FISA) and the right to engage in transactions in private is generally, I believe, a right.
But such privacy, in the realm of the Internet, strikes at one of the most basic social constructs we have. It is a concept that has been baked into keeping humans in line for tens of thousands of years. And that is "shame."
The minute we can do things in private without the ability to be seen, our freedom and willingness to engage in anti-social behavior skyrockets. Music piracy is a great example. People argue all the time that there is nothing wrong with downloading music for free off the Internet. I totally disagree, but whether you do or not, there is one thing I think few would argue. If piracy involved walking up to the artists in person and taking a copy of their songs, even digital copies that cost nothing to reproduce, people, by and large, would not do it. There is something about doing something wrong in the physical presence of the victim that changes the equation. All this crap about how it is no big deal goes away.
The same is true for discussions on the Internet. The racists who joined the chat room to harass Wayne Sutton and Corvida last week would, by and large, not have done so if they were not anonymous.
Another example is that according to Sara Lacy, the Tech Ticker chat room has become a cesspool. "the spammer/troll/abusive hater that has become the stereotype of any Yahoo chat room just ruins it for me." I suspect the deviant behavior is the ultimate result for all large anonymous chat rooms.
The truth is people that say questionable things online with the cloak of anonymity are much less likely to do so in person. And when they do, they are ostracized either officially, or more likely through social pressure, to behave in more acceptable ways. Generally, people are much less likely to do bad things if they fear getting caught, or fear being known or associated with the bad or anti-social act. This is obviously not universally true, which is why we still have prisons, and white supremacist and anti-Semitic groups. But the fear of “being-known-for” is a wonderful deterrent.
And so, what I have been thinking about a lot is the question of whether all this anonymity is really a good thing for humanity. Will it turn the web into a social wild west? And as more of our culture moves to the Internet what will *that* mean. Something that humans have refined since the evolution of homo sapiens may, in fact, be going out the door even as we speak. And so far, the signs are not entirely encouraging.
Monday, July 14, 2008
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13 comments:
Hank, I'm sure you know the canonical statement of this http://www.penny-arcade.com/comic/2004/03/19/
The similarities with the (re)birth of great cities around the 16th century are striking. In village life you deal with people whose extended families you've known your entire life. In cities you do business with strangers. The social pressures of this were enormous (though despite what Clay Shirkey says, it was mere coincidence that gin appeared at this time - a little present from the alchemists). Physiognomy was born as a popular "science" because people wanted some assurance about who they could trust.
And we've all seen the phenomenon of young teenagers, out in a new part of town, unsupervised, somewhere they are not known, suddenly free to be as rude as they can be because no one will tell their mom.
Anonymity is indeed socially dangerous - and just as we'll probably have rude teenagers for all time, there will doubtless be obnoxious behavior on the net in perpetuity. But even here Moore's law will help. I expect to see the closing of the social graph within a decade or so - a connected, browsable, searchable family tree of every man woman and child now alive, and of a large percentage of those who ever lived. (OK, I actually expect to see the closing of the social graph for the richest 50-80% or so of the world's population.)
And as processing power grows exponentially, the kind of forensics one can do becomes more powerful - it's always been theoretically possible to piece together email exchanges from intermediate mail servers, or trace geographical location by IP, but as processing power expands, and data storage costs trend to zero, these things are becoming practical.
Anonymity is already something of an illusion - it's going to be pretty entertaining when we all realize that.
Grahamsw,
"Anonymity is already something of an illusion - it's going to be pretty entertaining when we all realize that."
Perhaps the most insightful, funny comment I have read in ages.
Great post. I've had similar discussions with a woman who feels similarly discouraged by the lack of repercussions ("shame", etc.) for irreprehensible behaviour online. She too fears the denegration of societal norms that have kept order and dissuaded chaos. I disagree, however, that this is a bad thing. The most important word in your entire piece that not only explains exactly what is happening to humanity as a result of the internet but also should settle some of your base concerns is the word "evolution".
We are constantly evolving. Sometimes, the results of evolution can only be seen over many generations and hundreds of years. Other times, there are seemingly great leaps where it becomes clear in one lifetime how a species has changed to adapt to (and as a result of) environmental threats (or for other reasons). Technology speeds up this process in the case of how human beings relate to one another to the point where we can barely process what is happening to us (let alone how we should feel about it).
Here's what I take comfort in: (i) this is not the end product - we are going through a magnificent process of discovering who we really are (and that means seeing our ugliness individually and/or collectively online for what it is) and (ii) nature has an incredible way of restoring balance to any system and so it will here.
We will need to experience the ugliness of this technological discovery (the internet and new ways of communicating) before we can understand and appreciate its beauty (and our beauty). Case in point, remember years ago how people were "addicted" to the internet (late 90's) and there was a fear that it would destroy entire families and lives? Well, that didn't happen necessarily (though this is debatable as well!). We're addicted to this new technology because it allows us to express ourselves in ways we never could before (more efficient ways) but we're figuring out how to incorporate it in a more constructive way in our lives. The novelty is beginning to wear off as the next generation of babies are born with laptops in their tiny hands. They will not fear the breakdown of societal norms because to THEM this will be the norm. It is the changing of the guard.
Your use of the word shame is, I think, accurate and brilliant (after eating the apple Adam and Even realized they were naked and felt shame). The question is not "Should they have eaten the fruit and how will they right the wrong?" but, rather, "If what they lived and experienced before eating the apple (union with god) was so wonderful then why did they consciously choose to walk away from that by eating the apple?”
People online who make certain statements and exhibit behavior that they would never act out in real life feel no shame but that doesn't mean there isn't another system of checks and balances at work here. I could go on but my point, basically, is that we are moving into a new phase in our understanding of ourselves that we need not fear (as it will only slow the process and muddy the waters). Do we know where this process will take us? Intuitively, yes. Consciously, no. But we have to be willing to let go of societal norms that we thought (and very well may have) "worked" all this time in order to discover the bigger prize (who we really are) the way Adam and Even walked away from the peace and beauty they knew to experience who they really are (to themselves - separate from God). The internet is the forbidden fruit that has changed the entire social order of human beings and forced us to look at ourselves for who we really are. However, it is not the evil outsider that threatens the very foundation of who we are. It is the collective expression of who we are in our need to understand ourselves. (of course, I'm only using the story of Adam and Even as an allegory - not as a religious statement).
Again, great piece.
Wow Charlie.
I hate it when I read anonymous, or semi-anonymous brilliant comments.
Who are you?
Charlie Oliver. Liquid Sunshine. Thanks, Hank.
Ahhh... Its you!
Thanks for the unmasking! Brilliant commentary deserves public attribution.
Hank
You're far too kind. Your post (and writing in general) is very thought-provoking. The credit belongs with you my friend. Keep 'em coming.
Brilliant article and a great response Charlie. I recently I began using my real name Toby Graham instead of my online nickname of Tobstar. Firstly I was worried about how I might be perceived online and was therefore quite careful about what I contributed. Now I feel much more part of the online community and have found the experience enlightening.
One of the things I've witnessed is the evolution of persona's. The idea of anonymity is one that most people initially develop as they invent a "handle" for some site but if they continue to contribute under than nom-de-plume the eventually find that they are having social interactions under that name. People become invested in their aliases because they have developed a social network under that name and their attitudes and actions under that name within that community are no longer anonymous.
Many people then choose to "out" themselves and begin sharing their real name. Unfortunately, there are many cases of people using real names online, engaging in legal and free discourse, who have been consequently fired or not hired for jobs. Employers are using Google and Facebook and looking at their employees and applicants online activities. A young woman posting pictures of herself at a party doing nothing more innocuous than drinking suddenly finds herself unemployed.
Suddenly the repercussions of using a real identity online go beyond the everyday social norms and mores that instill a sense of propriety in people to a nightmare world of totalitarian social police.
In the real world, people have different parts of their lives and share those parts with select social groups. What we share with our spouse or family is often different than what we share with our coworkers. What we share with our coworkers is often different than what we share with our bosses. And then there's our socializing crowd. Guys in the lockerooom, women shopping, friends clubbing. All have different acceptable mores in what we share of ourselves. The only way to replicate that online is through the use of different aliases for each group we interact with.
How many of us have different work and personal email accounts? That's usually the first place people experience the separation of identities online. The more time we spend in a wired world, the more splinter personas we create. The anonymity of those personas only lasts as long as it takes you to post under it twice to the same group.
If someone leaves a ridiculous or disgusting remark under the cloak of anonymity when they would not have done so if their identity was known, it does not mean that having them identify themselves makes them better people.
Our society has serious problems, and as a whole it is violent, demeaning and psychotic. Just watch some television and it will be apparent. Our "political correctness" hides many of these problems by coercing the population into behaving as a homogeneous conformed mob, but it does not solve them. Also the characteristics of that homogeneity are primarily influenced by private interests that do not often act with altruistic purposes.
I for one, enjoy that the Internet allows people to say horrible things, even if I disagree with them. At least they are being discussed. I'd prefer all the racists go make websites where they present their ideas so they are shown and rebuttals can be made. Racism is a product of ignorance, not aesthetics; every racist argument I have come across can be shown to be false with empirical information. If mass idiocy comes out in other ways, such as regurgitation of marketing slogans, a social commentator catches on and makes a funny YouTube video that is funny because it's so true that that is how people behave on the Internet. Then the amount of behavior that way decreases.
Communication should not be hindered.
The alternative solution is to reduce the number of media channels people can share ideas without fear of censorship or attack. Not only does this limit the discussions mentioned above that we know to be silly or negative, but also prevents radical ideas from being discussed. Who knows how many wonderful social/political evolutions/revolutions we'd be hindering by not allowing discussion.
I recommend we increase privacy. We deal with junk on the Internet through better ways of working with information, not by censoring. I say we deal with social problems by addressing them and not repressing them.
There is a great tradition of pseudonymous and anonymous opinion writing in and preceding the foundation of the United States, such as "Publius" in the Federalist Papers. Ben Franklin himself famously wrote pseudonymous newspaper articles as a young man. Other notable literary figures, like T. S. Eliot, did the same, sometimes writing things contrary to their own opinions to stir up public debate. Today anonymity, especially online, tends to be used and perceived in a baser way. This shouldn't detract from its historical and current importance.
An example of lame sockpuppetry--when Leon Wieseltier of the New Republic used anonymity to kiss is own butt. Google it to learn more. Lame.
Sometimes a person's identity get in the way of people's willingness to consider their ideas.
For more on this topic, pls see "Why Publius" at this link to Publius.com:
http://publius.org/info/aboutpublius.asp
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